Confidence in the CarExpert model

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Clarity, alignment and a dealer-first structure

Recent media coverage about Carconnect entering voluntary administration has understandably prompted conversations across the industry.

When situations like this arise, they can create uncertainty for dealers and customers alike. But more importantly, they highlight why clarity of operating model matters.

At CarExpert, we want to be completely transparent about our operating model and how our structure is fundamentally different to a traditional broker model.

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A direct sales channel, not a broker model

CarExpert is not a broker holding customer funds or sitting between the dealer and the transaction.

We are a direct, new-car sales channel built to deliver committed buyers to your dealership, with transparency and alignment at every stage.

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What does this mean for you?

Here’s the low-down on what that means in practice:

1. You only pay on delivery
   You only pay us once a vehicle is delivered. We don’t charge any:
   • subscription fees
   • upfront costs
   • payment for unconverted leads
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2. There is no wasted lead spend
   We intentionally avoid volume-based lead models. Instead of selling leads, we focus on confirmed, transacted sales.
   Our goal is quality over quantity, aligning pricing with you upfront and delivering serious, ready-to-buy customers.
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3. The contract is between you and the customer
   We do not insert ourselves into the contractual relationship. The vehicle is sold:
   
   • on your dealership’s paper
   • at your agreed price
   • under your normal sales process.
     
4. You receive the customer’s funds directly
   The financial transaction is entirely between you and the customer. This is a critical point of difference:
   
   • The deposit is paid directly to the dealership
   • The final balance is paid directly to the dealership
   • CarExpert does not collect, hold, or process customer funds at any point

Built for dealer confidence

Our role is simple:

• Source and qualify serious buyers
• Align pricing with you upfront
• Manage the customer journey from enquiry through to delivery
• Keep the transaction structure clean and transparent

Our model is deliberately built to strengthen dealer confidence, not add complexity.

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Let’s keep the conversation open

If you would like to talk through the CarExpert structure in more detail, call us on 1300 022 770 as we’re always happy to chat.

We value the partnerships we’ve built and remain committed to delivering a transparent, performance-based channel that supports your long-term success.